Thank you very much for your comment. Indeed, great development is taking place in Longgang, the biggest district of Shenzhen. The hotel, located in the heart of Longgang, will do the best for our guests to facilitate the journey to other part of the city. At this moment we have shuttle bus to and from Hong Kong Airport 10 times daily, and the subways reaching to Shenzhen downtown and Shenzhen Airport. Hope your next visit here will be more convenient and more enjoyable.
Thank you very much for your comment with details. We apologize for all the unhappy incidents occured while your stay. The hotel management values your comment very much and has investigated into the case. Please rest assured we shall extend our utmost effort to increase internal training and to improve our facilities and service standard. Kindly allow us some time to make these happened within the soft opening period. And we are looking forwards your next visit.