我们在这酒店入住2晚,第一天前台Check in的时候说我们是华旅预定的。然后正常办手续,傍边有个工作人员说今天华旅来的都安排商务房。去之前我订的大床房,还好没有什么改变。然后被安排到了620房间,环境还可以,电话手柄上有脏东西没有擦干净。晚上睡觉被吵醒很多次。第一次是由于酒店的后面是居民房。深夜大概3点左右有人在打架,好像要发生命案一样的大声狂叫,吓人的很。第二次是凌晨5点左右,旁边屋子就有放水的声音,很大声。一会又有许多人在大声的说话,是个广州团,很大声。我们和前台联系,也是于事无补的样子,后来我和老公去找他们呢个团,才看见我们旁边放水的呢间屋子是间备餐房,对面是餐厅~ 怪不得广州人,只怪酒店。这是什么道理?餐厅居然会安排在酒店的6层还和客房挨着。突然想起Check in 时呢个工作人员说的话~~坚决要求换房。我们找他们前台理论,只说当时没有跟我们说明,一直到结账时连句对不起都没有说。还说呢间客房是不够住的时候,客人非要才给的,我们又没有非要住,这样的客房谁去住呢~本来我们去旅游的就比较疲惫,休息对我们很重要。我一点都不喜欢这间酒店和酒店的服务。大家最好也不要订。
2010-10-23
用户20****对西安蕾德曼酒店(朱雀店) 点评
The hotel has a ''SPECIAL'' service, that is a mid-night call to your room. If your wife answer the call, it hangs up. If you answer, a lady will ask if you want any health service - sounds yellow.We had five rooms, all except the ladies'' room, were given the service. Very annoying for being waken up at mid-night. Despite informed the reception, mid-night calls carried on for the next two nights. After practically bang at the reception table during our last day stay, the calls finally stopped.The location of the hotel is just great. Cleaniness is not up to par. The house keeping hardly vacuum the floor. They have two shifts of personnel at the reception, one shift ids friendlier than the other.For your information, the reception mashed our Ctrip booking, resulting calls after calls to elaborate the incidence. I would certainly enjoy more for not encountering such tempermental chattel staff.