Nice Place This hotel has met my expectation.My parents working for Peking University, they live very close to this hotel, so I am thankful there is a very nice hotel close by when I come to visit my parents with my husband who is unfamilia with China/Beijing. The only complain I have is the food in the hotel is very expensive even with US standard, and we go to student cafeteria mainly for food which is almost 100 times cheaper that is amazing! I would like to mention, the fitness center is nice and convenient, especially the swimming pool is world class, next time I will definitely bring my swimming suits.
2011-11-03
酒店回复 :
2011-11-04
Thank you for your valuable advice,we will continue to improve services and look forward to your next visit.
致黄树强总经理 - my horrible experience at your hotel i stayed four nights at your hotel last week, unfortunately, had a very bad experience. without noticing me beforehand in any form by anyone, your people started to DRILL the wall/floor right above my room in 7/23 afternoon. the noise was so loud that i was afraid the ceiling would fall off. i tried my best to reach out to the frontdesk, manager on dute, customer service..., and by the time it finally stopped, several hours have been wasted and i felt completely exhausted. however, it was not the end of the story, as the very next morning of yesterday, the exact same thing happened again, drilling, noise... and this time i didn''t have any more energy left to deal with your staff again, but had to leave my room, for which i was paying 868/night.though it''s my first and only time staying at your hotel, and what happened might be a rare case (hopefully), the lack of care to customers shown by almost all your team members makes me believe a long way Boya needs to go to qualify for a real 5-star hotel. hope Boya learns what customer-centered service means one day, rather than solely depends on your location or convention business from PK university.